1. Parties to the agreement.

1.1 The Agreement is concluded between the Internet service for the exchange of Electronic Assets (hereinafter referred to as the Service), on the one hand, and the User, represented by the one who used the services of the Service, with the other side.

2. List of terms.

2.1. Service – a systеm for providing Internet services for the exchange, sale and purchase of digital and / or electronic currencies.

2.2. A user is any natural person using the services of the service.

2.3. Application – an expression of the User’s intention to use one of the services offered by the Service by filling out an electronic form through the Service’s website, on the terms described in the Agreement and specified in the parameters of this Application.

2.4. An electronic unit is an accounting unit of the relevant electronic settlement systems, denoting a certain amount of rights of claim or other rights arising from an agreement between electronic settlement systems and their users.

3. Subject of the agreement.

3.1. The subject of this Agreement is the provision to the User of the Service of the service for the exchange of Electronic units.

3.2. By visiting the official website and / or using the services of the Service, the User confirms that he understands and accepts this Agreement (including additional documents). In case of disagreement with this Agreement or some of its clauses, the use of the Service is impossible.

3.3. The User agrees to provide additional information at the first request of the Service and undertakes to transmit such information in a format appropriate to the request.

4. General conditions.

4.1. This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User, and cancels all previous agreements between the Service and the User on this subject.

4.2. This agreement comes into force from the moment the User completes the formation of the Application.

4.3 Both parties, represented by the Service and the User, accept this agreement as an agreement of equal legal force, indicated in writing.

4.4. The Service reserves the right to unilaterally make changes to this agreement without a corresponding notice to the User, but with the obligatory publication of the current version of the agreement on this page.

4.5. This agreement includes clauses and sub-clauses of the rules described in the articles “Rules for crediting cryptocurrency deposits” and “Return Policy”.

5. Terms of Service.

5.1. If the Service’s account receives an amount that differs from that specified in the application, the Service makes a recalculation that corresponds to the actual receipt of the Electronic Units. Most service directions are carried out automatically, when creating an Application for a manual exchange direction, you need to make sure that the operator is working (otherwise, payment will be made during the operator’s working hours), the work time is indicated in the site header. Cryptocurrency processing occurs after reaching the number of network confirmations specified by the Exchange, depending on the specific case. The required number of network confirmations for crediting Cryptocurrency Assets is specified in the article “Rules for crediting cryptocurrency deposits”.

5.2. In the event that the User requires a Return, he follows the rules described in the article “Return Policy”.

5.3. In case of cancellation of the agreement or receipt of an erroneous payment, the Return of Electronic units is made within 24 hours from the date of consent to the Return.

5.4. If the Electronic Units are not received from the User to the account of the Service within the specified period from the moment the User submits the application, the agreement between the parties is terminated by the Service on the one hand, since the agreement does not enter into force. If the Electronic units arrive at the details of the Service after the specified period, then such funds are subject to Return according to the “Refund Policy” after the User’s request, or the Service restores the User’s Application with his consent.

5.5. If there is a delay in the transfer of funds to the details specified by the User, due to the fault of the settlement systеm, the Service is not responsible for the damage resulting from the long receipt of funds. In this case, the User must agree that all claims will be made against the settlement systеm, and the Service will provide its assistance to the best of its ability within the law. Also, the service is not responsible for blocking or freezing of user funds as a result of a transfer and reserves the right to transfer funds upon request in several payments.

5.6. In the case of using the services of the Service, the User fully agrees that the Service bears limited liability, corresponding to the scope of these rules for obtaining title units and does not give additional guarantees to the User, and also does not bear additional responsibility to him. Accordingly, the User does not bear additional responsibility to the Service.

5.7. The Service is not responsible for the damage and consequences of an erroneous transfer of Electronic Units in the event that the User specified incorrect details when creating the Application.

5.8. It is strictly forbidden to use the services of the Service for illegal transfers and fraudulent activities. When concluding this agreement, the User undertakes to comply with these requirements and, in case of fraud, bear criminal liability established by law.

5.9. Upon request, the Service has the right to transfer information to law enforcement agencies, administrations of payment systems, as well as victims of illegal actions affected by fraud proven by the judicial authorities.

5.10. The user undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering.

5.11. The User undertakes not to interfere with the operation of the Service and not to cause damage to its software and hardware, as well as to transmit accurate information to ensure that the Contractor fulfills all the terms of the contract.

5.12. The User undertakes to comply with the norms that comply with the law, as well as not to falsify communication flows and not create obstacles for the normal operation of the Service program code.

5.13. The user is prohibited from making exchanges in favor of third parties.

5.14. In case of suspicious transactions, the User may be requested to verify.

5.15. The service strictly complies with laws prohibiting the provision of services to persons who reside or temporarily reside in the following territories: Abkhazia, Afghanistan, Belarus, Burma (Myanmar), Burundi, Vanuatu, Venezuela, Guyana, Democratic Republic of the Congo, Iraq, Iran, North Korea, Kot- d’Ivoire, Crimea, Laos, Liberia, Lebanon, Libya, Nagorno-Karabakh Republic, Papua New Guinea, Pridnestrovian Moldavian Republic, Russia, Syria, Somalia, Sudan, Sierra Leone, So-called. self-proclaimed republics “DNR” “LNR” – (temporarily occupied territories of Ukraine), Turkish Republic of Northern Cyprus, Uganda, Central African Republic, South Ossetia, South Sudan, Zimbabwe, Yemen.

5.16. When creating an application, the User must indicate a valid email address! Making changes to the details or other data is possible through the E-mail specified when creating the application.

6. Rights and obligations.

6.1. In the event of financial liability to the Service, the Service has the right to immediately repay the debt from the User’s current application (if any). In addition, the Service may use various methods to recover funds belonging to it, including contacting debt collection services.

6.2. The Service has the right to reimburse all reasonable costs or expenses (including for the services of lawyers) associated with the implementation of the terms of this Agreement.

6.3. If the User has used a payment method that provides the right to a refund (for example, when using a credit card, you can contact its issuer with a request to cancel the transaction), he undertakes to activate this right only in the following situations:
⁃ if the Service violates the terms of this Agreement;
⁃ if the payment instrument was used without the permission of the User.

6.4. benefit The payer needs to make sure that the information that he submits when issuing a payment order is correct. If the Service processed the User’s request in accordance with the data provided by him, the order is considered to be successfully completed even if the User made a mistake.

6.5. When forming an application for an exchange of funds, it is important to make sure that all the information provided is correct and complete. The Service is not responsible for funds sent erroneously due to the User providing incorrect data. If the User has noticed an error in such data, he can contact the support chat, however, the Service does not guarantee a refund.

6.6. The Service has the right to withhold commission fees and cancellation amounts from the User’s current applications. If the funds are not enough to cover these expenses, the Service has the right to refuse to conduct a specific transaction or provide certain services to the User.

6.7. In order to ensure the security of his account, the User should:
⁃ immediately contact the user support chat if he received a password request from a third party;
⁃ make sure that the email account you use is secure, as you can only reset your password using the email address you provided to the Service. In the event that the User considers it likely that a third party will gain access to e-mail, they should also contact the user support chat as soon as possible;
⁃ generate a new password from time to time and make sure that it is unique and used only on the Service website;
⁃ take into account recommendations for managing passwords.

7. Unforeseen circumstances.

7.1 In the event that during the processing of the User’s Application, unforeseen circumstances arise that contribute to the failure of the Service to fulfill the terms of the agreement, the deadlines for completing the application are postponed for the corresponding period of force majeure. The Service is not responsible for overdue obligations. Unforeseen circumstances may inсlude any factors that are beyond the control of the Service.

7.2 If the client did not receive an international transfer, we will issue a refund, the return period is 10 business days.

8. Claims and disputes.

8.1. Claims under this agreement are accepted by the Service in the form of an e-mail, in which the User indicates the essence of the claim or in the Users’ technical support chat.

9. Disclaimer.

9.1. The user must keep the application number and account password secret, and not allow third parties to use his account.

9.2. The Service recommends refraining from using any functions that allow you to save personal data and passwords in a browser or on a computer, since the User is solely responsible for obtaining such information by third parties as a result of using the above functions.

9.3. The Service has the right to refuse to conclude an agreement and execute an Application without giving reasons.

9.4. If for some reason the User suspects that his account has been hacked or personal data has been stolen, lost or used without his knowledge, he should immediately contact the user support chat and, if possible, change the password. In case of failure to notify or untimely notification of the Service support service, the User is solely responsible for financial losses.

9.5. The service is not responsible:
⁃ in the case when the User uses it for commercial or business purposes
⁃ for any loss of profit or business opportunity by the User, including its loss or stoppage.

9.6. The service does not issue physical checks or receipts confirming transactions.

9.7. The Service is not responsible for possible financial losses or damage caused by viruses or other technological attacks, as well as malicious elements that can infect computer equipment, software, data or other proprietary materials related to the use of the Service’s services.

9.8. The Service does not exercise control over websites to which you can follow links from the official website of the Service. For their content, as well as for possible losses that may result from the use of these sources, the Service is not responsible.

9.9. If it is impossible to fulfill certain obligations or increase the period of operations for reasons beyond the control of the Service, this party is not responsible.

9.10. In order for the User’s payment order to be processed, the payment amount must be credited to the account of the Service in full. Responsibility for the timely transfer of funds according to the data specified in the payment order lies with the User. It should also be noted that the Service is not responsible for delays associated with the transfer of money by the User’s bank or payment service provider.

10. Storage and processing of personal data.

10.1. To carry out operations, the Service accepts from the User his personal data, which the Service undertakes to store in encrypted form, not to make public, not to transfer to third parties, except as described in clause 5.9. of this Agreement.

10.2. The Service has the right, if necessary, to independently carry out activities to collect additional data about the User by any available means. All information collected as a result of such activities is not made public, is not transferred to third parties, except for the cases described in clause 5.9. of this Agreement.

10.3. The Service has the right to transfer the User’s personal data and details of transactions performed by him, provided that their confidential status is maintained at the official written request of the Exchange or the Electronic Settlement systеm / court decision / own initiative (in the event of a need for an investigation) to law enforcement agencies, as well as to the User, to whom they belong.

10.4. All collected data about the User, as well as details of the operations performed by him, are stored in the database of the Service for a period of 3 months from the moment the Service completed the last User’s Application.

Оperator offline
19.06.2024, 23:57