To return, you need to contact those site support – using the button in the lower right corner of the page. The return will be made manually by the rules specified below, within 24 hours from the moment the Client agrees to the Return.

Refunds can only be made on:

  1. Client’s account,  from which we accepted the Assets.
  2. the Client’s account sent in an email to [email protected], which meets the following requirements:
  • The email was sent from the email specified by the Client when creating the exchange order.
  • In the email subject — exchange order number.
  • In the body of the — return address. 

The Service undertakes to return the Assets that were sent by the Client to the Service’s accounts only if:

  • The User has not received Assets from the Service to their accounts
  • The Service cannot complete the exchange on an exchange order made by the Client in violation of the rules of the Resource.
  • The Service cannot complete the Exchange for a blocked, inactivated, invalid or limited User account.

If, for any reason, the Client wants to cancel the exchange order after payment, then in this case the Assets are returned at the current exchange rate minus % of the exchange amount, as well as all costs incurred by the Service when making a refund (payment systеm commission).

For Refunds provided for by the policy, the Service withholds a commission in accordance with the tariff:

Type of Asset   Commission
Cryptocurrency   -0,5% 
-stable commission of the Exchange for withdrawal
Payeer   -0,5%
Perfect Money   -0,5%
Capitalist   -0%
Advanced Cash   -1%
Оperator online
31.01.2023, 15:40